Process for buyers
1. Buy from your favorite dealer
Make a purchase from your favorite supplier and pay them. Tell them you will send a rider to pick up the items from the store, or ask them to deliver your order to PUEXP offices.
2. Fill out the PUEXP quote form
Fill out our quote form with details on the delivery or share the details directly via WhatsApp. Upload all the necessary documents such as proof of payment, and prescription from the doctor. (Add the duration you may keep orders that have been dropped off at the office before dispatching them in the tnc page, to prevent people from using the office as storage when the right infrastructure isn’t in place)
3. Pay the delivery fee
Once you fill out the form to book a rider, you will get a price estimate. Make the payment to complete the transaction and schedule the delivery.
4. Connect with a rider
Once you make the payment, we shall review the order and match you with a rider. You will receive an SMS or WhatsApp notification with the rider details.
5. Inspection
Our riders will go to pick-up the items, where they will inspect and share photos with you for confirmation.
6. Receive your item
Once you confirm that that is what you had ordered, they will deliver it to the address you provided. You can track your delivery live on our website.
7. Acknowledge receipt
Once it is delivered, inspect the items against the photos you received earlier and then sign the delivery form to acknowledge receipt.
8. Tell us how we did
You will also get a feedback form together with the delivery form where you can share feedback to help us improve our service.
Process for sellers
1. Get an order from a customer
Customers will place orders directly through your selling channels. Once they have completed a purchase, drop it off at PUEXP offices or visit the website to connect with a rider.
2. Fill out the PUEXP quote form
Fill out our quote form with details on the delivery or share the details directly via WhatsApp. Upload all the necessary documents such as customer receipts.
3. Pay the delivery fee
Once you fill out the form to book a rider, you will get a price estimate for the deliveries. Make the payment to complete the transaction and schedule the deliveries.
4. Connect with a rider
Once you make the payment, we shall review the order and match you with a rider. You will receive an SMS or WhatsApp notification with the rider details and tracking numbers for each customer.
5. Delivery completed
Once a customer receives their order, you will receive an SMS notification about the delivery status. You can also track the progress directly on our website.
6. Delivery confirmation
Once the order is delivered, the customer will inspect the items and then sign the delivery form to acknowledge receipt. We shall take a photo of this acknowledgment form and share it with you for your reference.
7. Tell us how we did
You will also get a feedback form together with the delivery confirmation form where you can share feedback to help us improve our service.
Terms & Conditions
1. Introduction
Welcome to our platform. These Terms and Conditions govern your use of our website, mobile application, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these terms. If you do not agree, please do not use our platform.
2. Eligibility
To use our Services, you must:
- Be at least 18 years old
- Have legal capacity to enter into a contract
- Provide accurate and complete information during registration
- Complete identity verification (KYC) if required
We reserve the right to refuse service to anyone who does not meet these requirements.
3. Account Registration & Security
- You must create an account to access most services
- You are responsible for maintaining confidentiality of your login credentials
- Do not share your password or transaction PIN with anyone
- Notify us immediately of unauthorized access
We are not liable for losses caused by your failure to secure your account.
4. Services Provided
Our platform may include:
- Digital wallet services (deposit, withdraw, balance management)
- Gift card trading (buy/sell)
- Cryptocurrency transactions (buy/sell supported coins)
- Bill payments and digital services
All services are subject to availability, limits, and applicable fees.
5. Fees and Charges
- All applicable fees will be displayed before confirming transactions
- Fees may include transaction, withdrawal, or conversion charges
- We may update fees with prior notice
Continued use of the platform means acceptance of updated fees.
6. Transactions
- All transactions require user authorization (PIN, OTP, or biometric)
- Transactions, especially crypto and bill payments, are irreversible
- You must verify all details before confirming
We are not responsible for errors caused by incorrect input.
7. Refund Policy
- Most transactions are non-refundable
- Refunds may be issued only in special cases or as required by law
- Third-party transactions (crypto, gift cards, bill payments) typically cannot be reversed
8. Prohibited Activities
You agree NOT to:
- Engage in illegal or fraudulent activities
- Attempt unauthorized access to systems
- Use the platform for money laundering or harmful activities
- Provide false or misleading information
- Distribute malware or disrupt services
Violation may result in account suspension or termination.
9. Intellectual Property
All content on the platform (logos, design, text, software) is owned by us or licensed to us and is protected by intellectual property laws. You may not copy or reproduce without permission.
10. Account Termination
We may suspend or terminate your account:
- If you violate these terms
- If required by law
- If suspicious or fraudulent activity is detected
You may also request account closure, subject to clearing all obligations.
11. Limitation of Liability
We are not liable for:
- Financial losses due to user error
- Service interruptions or technical issues
- Third-party service failures
Use of the platform is at your own risk.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how your data is collected and used.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the platform after updates means you accept the revised Terms.
14. Governing Law
These Terms shall be governed by the laws of Country. Any disputes will be subject to the jurisdiction of local courts.